Our Cancellation Policy and What if You Come Late for the Session
Our cancellation policy for private sessions
If you have to cancel a session, make sure that you do it at least 24 hours in advance. This way we will be able to reschedule the session and we will not have to charge you.
If you cancel the session less than 24 hours before it was scheduled or you do not come to the session, you will be charged a full payment.
If you cancel the free initial consultation less than 24 hours before it was scheduled or you do not come to the consultation, there is no payment, as the consultation was free. You just lose your free consultation. You can still book another initial consultation (this time paying a full fee) or we can have our chat at the beginning of your first hypnotherapy session (the money saving tip is to book 1.5 session).
If the therapist will need to reschedule the session within 24 hours, the rescheduled session will be free.
What if you come late for the session?
If you come late, the session will be shorter and you will be charged the full fee. We are usually fully booked - and it means that we must keep up with the schedule. This way we do not keep our clients waiting.
Workshops and Evening Self Hypnosis Courses
The Refund Policy
A refund (initiated by the participant) incurs a fee of 10% of the amount refunded. The request for refund must be made in writing / by email at least 10 days before the workshop.
Due to the organization of venues and limited spaces in the workshops, there will be no refund if you cancel less than 10 days prior to the commencement of a workshop.
If for any reason Joanna Malinowska does not deliver the course in the agreed time schedule, the participant has the choice of full refund of the fee or transfer to next available workshop.
What if you are late for the class?
The workshops cannot be interrupted, so if you are late, there is no admittance and you lose your investment. However, the full day workshops are divided into segments, so there is a possibility to join the advanced workshop for the next segment if this is arranged with us. There is no such possibility with the beginner's workshop, because the self-hypnosis induction technique is tought in the first segment.